National Provider Code No. 51259 | CRICOS Code 02543G

Kingston International College is dedicated to maintaining high standards of education and compliance. Below are the key policy documents that outline our procedures and guidelines to ensure a transparent and supportive learning environment.


1. Refund Policy

Aim

The aim of this policy is to provide refund and cancellations information and conditions to all stakeholders of Kingston International College.

Legal

The purpose of this policy is to ensure that Kingston International College remains compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code 2018 Standard 2.1.7 and standard 3.4.2 and
B. Education Services for Overseas Students Act 2000 where applicable and
C. RTO standards 2015 standard 5.3, standard 8 and Schedule 6.


2. Deferral Suspension Cancellation Withdrawal (DSCW) Policy

Aim

The aim of this policy is to provide information to all stake holders of Kingston International College in regard to:
A. Student-initiated course deferral and
B. Student-initiated course suspension and
C. Student-initiated course cancellation.

Legal

The purpose of this policy is to ensure that Kingston International College remain compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code 2018 Standard 7 and Standard 9 and
B. Education Services for Overseas Students Act 2000 where applicable and
C. RTO standards 2015 Standard 4 and Standard 5 and
D. Overseas students Ombudsman


3. Competency, Reassessment & Re-Enrolment Policy

Aim

The aim of this policy is to provide information to all stakeholders of Kingston International College regarding:
A. Conditions to attain competency in a unit of competency and
B. Reassessment conditions and fees incurred and
C. Conditions in which a student is required to re-enrol a course.

Legal

The purpose of this policy is to ensure that Kingston International College remain compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code 2018 Standard 8 and
B. Education Services for Overseas Students Act 2000 Section 19 where applicable.


4. Course Progress & Attendance Policy

Aim

This policy aims to provide information regarding current practices of Kingston International College in respect to:
A. Course progress reviews and
B. Pre-requisite of specific units of competency and
C. Attendance requirements and
D. Classroom requirements and
E. Student code of conduct.

Legal

The purpose of this policy is to ensure that Kingston International College remain compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code 2018 Standard 8 and
B. Education Services for Overseas Students Act 2000 Section 19 where applicable and
C. Work Health and Safety Act 2011 where applicable and
D. Anti-Discrimination Act 2022 where applicable and
E. Migration Act 1958 where applicable.


5. Complaints & Appeals Policy

Aim

This policy aims to provide active students and potential students with information relative to:
A. The complaints procedure and
B. The appeal procedure.

The aim of this policy is also to manage fairly and equitable and respond to allegations involving the conduct of:
A. Kingston International College, its trainers, assessors or other staff or
B. A third-party providing services on the RTO’s behalf, its trainers, assessors or other staff or
C. A student at Kingston International College.

Legal

The purpose of this policy is to ensure that Kingston International College remain compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code 2018 Standard 10 and
B. Standards for RTO 2015 Standard 6.


6. Education Agent Policy

Aim

This policy aims to provide potential education agents and potential migration agents on steps to be taken to:
A. Become a Kingston International College (here-in KIC) education / migration agent and
B. Information regarding the procedure for claiming commissions payable for a recruited KIC student from the respective agent.

Legal

The purpose of this policy is to ensure that Kingston International College remain compliant with relevant legislative and regulative requirements such as, but not limited to:

A. National Code of Practice for Providers of Education and Training to Overseas Students 2018 Standard 4 and
B. Education Services for Overseas Student Act 2000.